Patek Packaging Shipping Policy

Free Local Delivery & Pickup

Free Warehouse Pickup

  • Pick up your order for FREE
  • 3231 no 6 road unit 103, Richmond, BC, Canada V6V 1P6
  • Hours: Mon-Fri, 11 AM – 5 PM (except holidays).
    • We'll email you when your order is ready.

For any other questions, contact our customer service team! We're here to help.

Vancouver Local Delivery

Local Delivery - Greater Vancouver Area We deliver locally Monday to Saturday, 10 AM - 6 PM.

Delivery Zone Free Shipping Over Charge If Not Met Delivery Time
Vancouver, Downtown, Richmond, Burnaby, New Westminster $150 $20.00 1-2 Business Days
West Vancouver, North Vancouver, Port Moody, Coquitlam, Port Coquitlam, Surrey, Delta $250 $22.50 1-2 Business Days
Langley, Maple Ridge, Pitt Meadows, White Rock $450 $30.00 2-3 Business Days
Abbotsford, Mission, Chilliwack $650 $35 2-3 Business Days
• You'll get an email on delivery day. Contact us to arrange a delivery time.

Canada Shipping

Delivery times calculated at the checkout (2-7 days depeding on location)
Service Rate Details
Standard Ground (Ups, Purolator, Canada Post, Fed Ex) Flat rate of $25.00 Free (100 lbs or less)
LTL Freight (Intra-Canada) $0.30 per lb For shipments over 150 lbs
Remote Area Surcharge Greater of $120.80 or $4.08 per lb For NT, NU, YT, and select postal codes

USA Shipping

Service Rate Details
USPS Ground Starting at $7.65 For packages under 70 lbs
FedEx Ground Starting at $8.25 For packages under 150 lbs
UPS Ground Starting at $7.50 For packages under 150 lbs

LTL Shipping for Larger Orders

(Contact for delivery times)
Weight Range Rate per lb (CAD) Rate per lb (USD)
150 - 999 lbs $0.30 $0.25
1,000 - 1,999 lbs $0.22 $0.20
2,000+ lbs $0.18 $0.18

Pricing Breakdown

Service Base Rate Fuel Surcharge Total Cost Example
Canada Ground (500 lbs) $270 2.85% $277.70
USA Ground (500 lbs) $125 3.2% $129
LTL Canada (2,000 lbs) $360 2.85% $370.26
LTL USA (2,000 lbs) $360 3.2% $371.52

Shipping within Canada - Canadian FAQs

Shipping 101

Everything you need to know

  • When does my order ship? 1-2 business days
  • Delivery Time? See shipping policy (times are estimates).
  • How to Track? Tracking link sent via email after shipment.
  • Order Never Arrived? Contact us immediately!
  • Defective/Incorrect Order? Contact us within 7 days with photos for replacement/refund.

Shipping Options & Costs:

  • Shipping Options? Warehouse Pickup, Local Delivery, Standard/Express (Canada/USA), LTL Freight (>$1400). See policy for details.
  • Shipping Cost? Varies by location, weight, and method. Calculated at checkout.
  • Ship to PO Boxes? Smaller orders: yes. Larger/Freight: may require street address - contact us.

Do you ship to USA?

  • Yes
  • International Duties/Taxes? Your responsibility, not included in shipping fees.

Shipping from Canada to the USA - Customer FAQs

Basics & Timelines:

Everything you need to know

How long will it take for my order to arrive?

  • Typically 2-5 business days (ground). 1-3 business days (air). Varies by location & customs.

What affects shipping time?

Distance, customs clearance, weather, rural locations.

How do I track my order?

  • You'll receive a tracking number via email when your order ships.

What shipping carriers do you use?

  • Canada Post, USPS, FedEx, UPS, DHL and others

Costs & Fees:

How much will shipping cost?

  • Depends on weight, dimensions, distance, and shipping method.

Why is shipping from Canada so expensive?

  • Distance, fuel surcharges, customs fees.

What are "duties" and "taxes"?

  • Import fees charged by the US government on goods entering the country.

Will I have to pay duties and taxes?

  • Potentially, yes. Depends on item type and value.

How are duties and taxes calculated?

  • Based on item value, product type, and country of origin. The Harmonized Tariff System (HTS) determines duty rates.

What is "de minimis" or "Section 321"?

  • Shipments valued at $800 USD or less may enter the U.S. duty-free2.

Customs & Paperwork:

What paperwork do I need?

  • Customs declaration form, commercial invoice (for commercial shipments).

What's a "customs declaration form"?

  • Lists package contents, value, and origin.

What's a "commercial invoice"?

  • Details the transaction between buyer and seller (for commercial shipments).

What is customs clearance?

  • Inspection of imported goods to ensure compliance with laws and regulations1.

What can cause customs delays?

  • Incomplete paperwork, incorrect declarations, random inspections.

Saving Money:

What's the cheapest way to ship?

Ground shipping is usually most affordable (if not urgent)

Is there a duty-free limit?

Yes. Shipments valued under $800 USD may qualify for duty-free entry

Do you offer free shipping?

  • Potentially on orders over a certain amount

Other Important Info:

What if my package is lost or damaged?

  • Contact us immediately to start a claim.
  • Are there restrictions on what I can ship?
  • Yes. Certain items (e.g., hazardous materials) may be restricted5. Check with the carrier.

What if I need to return an item?

  • Contact us for return instructions. You may be responsible for return shipping costs and customs fees.

Where to Find More Information:

  • For up-to-date information on tariffs and customs regulations, consult the U.S. Customs and Border Protection (CBP) website.

Disclaimer: This information is for general guidance only and is subject to change. Always verify the latest regulations with the relevant authorities before shipping.

How do I calculate duties?

Calculate Duties
  • Duties are based on the product's HS code, value, and country of origin.
  • The U.S. calculates duties using the Free on Board (FOB) method, meaning duties are applied to the declared value of the goods (excluding shipping costs).
  • Use the Freightos Duty Calculator or Easyship Duty Calculator to estimate duty rates.

Example Calculation:

  • Product: Eco-friendly packaging
  • Declared Value: $1,000 USD
  • HS Code Duty Rate: 5%
  • Duty = $1,000 × 0.05 = $50 USD

How do I save on shipping?

Tips to save on shipping fees

  • Consolidate shipments to save on shipping.
  • Ensure proper documentation to avoid delays and penalties.

If you provide a list of specific products with their approximate values and descriptions, I can refine these estimates further!

Still need help with a shipment?

We hope this detailed breakdown of estimated duties and shipping costs for our products shipped within Canada and to the USA was helpful.

We love to hear your feedback. If you have anymore questions please dont hesistate to contact us via links below.

  +1 604-356-0813

support@patekpackaging.com