Return Policy

Return Policy

We accept returns as long as the product has not been used or opened within 15 days of delivery. After 15 days, we may accept unopened products, but a 20% restocking fee will apply. After 30 days, we will not accept any returns.

Returns will be inspected to ensure safety protocols are followed before restocking. Once approved, a Credit Memo will be created towards your account (for NET30 customers).

For online purchases using a credit card, including those involving shipping, we will refund the amount directly to your credit card.

If you have any questions about our return policy, please contact us below.

Contact us

9x6 Clamshell Hinged Containers Sugarcane Food
A selection of candles and plants on wooden shelves

Live Help

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.

 TEXT: +1 604-356-0813

 EMAIL: support@patekpackaging.com

3231 No 6 Rd #103,
Richmond, BC, Canada
V6V 1P6

Opening Hours:
MON to SAT: 10:00AM - 5:00PM
SAT & SUN: CLOSED