Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to firstname.lastname@example.org.
Drop us an email and we will get back to you within 20-36 hours!
For most items, there is more information available:
● Instruction Manual
● Unit Weight
● Inventory Availability
● Parts List
*Not all of the information shown above will be provided for all of the products.
Patek Packaging also retains these rights for all of its printed products, including flyers, postcards, catalogs, and all other printed items.
If you do not adhere to these conditions, you may be subject to legal proceedings.
Depending on where you reside, shipment times will vary. Please refer to Canada Post and shipping providers in your country of residence for more information.
Ensure your promotional code is entered correctly, if so, the amount will be discounted from your final purchase or the free item will be added.
Patek Packaging protects your accounts and credit card details when purchasing online by using encryption. When you’re on an encrypted (protected) website, the padlock in your browser’s address bar will appear.
If you’re using a shared computer, ensure to log from your Patek Packaging account and delete the browsing history to ensure that unintended logins are not possible.
The following factors determine available carriers:
- Size of the order
- Delivery Location
You may also choose to have any order shipped through freight collect.
Any stock item may be returned for a refund within 14 days for any reason as outlined in the return policy.
Patek Packaging will provide a return label with free return shipment if Patek Packaging or the manufacturer is at fault. Otherwise, the shipping costs become the responsibility of the buyer.
For a Return Authorization Number, call (604) 564-9409, or request your return online through the Return Centers. Outside the packaging, write the Return Authorization/Order Number.
Get a List of our products or contact (604) 564-9409 for more information. Our branch locations provide pick-up service only.
When placing an order, simply use the dropship address as the shipping address.
Patek Package does not ship blind.
If you return an order with a returns label that was included in your package, you must include the paper returns form with every order. Please create a list of the products you want to return so that the warehouse knows what to prepare.
- Fill your cart with items.
- Click the “Checkout” button.
- Follow the directions on the screen.
- Check the “Create an account?” box.
You can also sign up without making an order at the top right of the page, next to cart.
- Billing Address
- Sign In Information
Feel free to contact us if you have any additional requests (including updating your business name).
If you are still have issues with the website, we recommend that you try the following:
- Delete your cookies.
- Reboot your browser.
- You should update your computer system.
- Contact Us
- What you’ve done so far trying to address the problem
- Which web browser are you using? (e.g., Safari, Chrome, Firefox, Internet Explorer, etc.)
- You should take screenshots of any alerts you receive.
- Please give as much detail as you can about the issue you’re facing.
Payment cards (debit cards or credit cards) are subjected to verification checks and approval by Your issuing bank. We are not responsible for some delays or non-delivery of Your Order if we do not obtain the necessary authorization.
If your payment was rejected, you would need to replace your purchase. Once payment has been rejected, we are unable to restore the order.
Complete the required checks
When making a new order, we recommend verifying the following to guarantee that your purchase will not be declined:
- Check the card information on your Patek Packaging account to ensure the details are accurate such as the billing address and the expiration date.
- Ensure to enter the security code accurately – the three digits on the backside of your card.
If you’ve reviewed all of these, try a different card.