Patek Packaging Shipping Policy

• When does my order ship? 1-2 business days
• Delivery Time? See shipping policy (times are estimates).
• How to Track? Tracking link sent via email after shipment.
• Order Never Arrived? Contact us immediately!
• Defective/Incorrect Order? Contact us within 7 days with photos for replacement/refund.

• Shipping Options? Warehouse Pickup, Local Delivery, Standard/Express (Canada/USA), LTL Freight (>$1400). See policy for details.
• Shipping Cost? Varies by location, weight, and method. Calculated at checkout.
• Ship to PO Boxes? Smaller orders: yes. Larger/Freight: may require street address - contact us.

• Yes
• International Duties/Taxes? Your responsibility, not included in shipping fees.

How long will it take for my order to arrive?

• Typically 2-5 business days (ground). 1-3 business days (air). Varies by location & customs.

What affects shipping time?

Distance, customs clearance, weather, rural locations.

How do I track my order?

• You'll receive a tracking number via email when your order ships.

What shipping carriers do you use?

• Canada Post, USPS, FedEx, UPS, DHL and others

Costs & Fees:

How much will shipping cost?

• Depends on weight, dimensions, distance, and shipping method.

Why is shipping from Canada so expensive?

• Distance, fuel surcharges, customs fees.

What are "duties" and "taxes"?

• Import fees charged by the US government on goods entering the country.

Will I have to pay duties and taxes?

• Potentially, yes. Depends on item type and value.

How are duties and taxes calculated?

• Based on item value, product type, and country of origin. The Harmonized Tariff System (HTS) determines duty rates.

What is "de minimis" or "Section 321"?

• Shipments valued at $800 USD or less may enter the U.S. duty-free2.

Customs & Paperwork:

What paperwork do I need?

• Customs declaration form, commercial invoice (for commercial shipments).

What's a "customs declaration form"?

• Lists package contents, value, and origin.

What's a "commercial invoice"?

• Details the transaction between buyer and seller (for commercial shipments).

What is customs clearance?

• Inspection of imported goods to ensure compliance with laws and regulations1.

What can cause customs delays?

• Incomplete paperwork, incorrect declarations, random inspections.

Saving Money:

What's the cheapest way to ship?

Ground shipping is usually most affordable (if not urgent)

Is there a duty-free limit?

Yes. Shipments valued under $800 USD may qualify for duty-free entry

Do you offer free shipping?

• Potentially on orders over a certain amount

Other Important Info:

What if my package is lost or damaged?

• Contact us immediately to start a claim.
• Are there restrictions on what I can ship?
• Yes. Certain items (e.g., hazardous materials) may be restricted5. Check with the carrier.

What if I need to return an item?

• Contact us for return instructions. You may be responsible for return shipping costs and customs fees.

Where to Find More Information:

• For up-to-date information on tariffs and customs regulations, consult the U.S. Customs and Border Protection (CBP) website.

Disclaimer: This information is for general guidance only and is subject to change. Always verify the latest regulations with the relevant authorities before shipping.

Calculate Duties

• Duties are based on the product's HS code, value, and country of origin.
• The U.S. calculates duties using the Free on Board (FOB) method, meaning duties are applied to the declared value of the goods (excluding shipping costs).
• Use the Freightos Duty Calculator or Easyship Duty Calculator to estimate duty rates.

Example Calculation:

• Product: Eco-friendly packaging
• Declared Value: $1,000 USD
• HS Code Duty Rate: 5%
• Duty = $1,000 × 0.05 = $50 USD

Tips to save on shipping fees

• Consolidate shipments to save on shipping.
• Ensure proper documentation to avoid delays and penalties.

If you provide a list of specific products with their approximate values and descriptions, I can refine these estimates further!